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Rock Haven Terrace Motel

This Asheville, North Carolina motel is 3 minutes' walk from Malvern Hills Park and 3.2 km from Interstate 240. Free Wi-Fi is provided. The Biltmore Estate and Winery is 17 minutes' drive away.A flat-screen cable TV, microwave, and small refrigerator are provided in each Rock Tavern Terrace Motel.

A dining area is also included for added convenience.A 24-hour reception and launderette are available at Rock Haven Terrace Motel. Other facilities include a vending machine and free parking.Asheville city centre is 5.7 km away.

The Bender Gallery and Ashville Museum of Art are 3.6 km away.

Check-in: 15:00
Check-out: 11:00

Top Amenities

  • Free Internet Available
  • Free Internet Access
  • Free Internet In Public Areas
  • Free Parking
  • Accessible
  • No Smoking Rooms/Facilities
  • Pets Allowed
  • Laundry
  • Parking
  • Air Conditioning
  • 24-Hour Front Desk
  • Internet services
  • Heating
  • Fax/photocopying
  • WiFi
  • On-site parking
  • Facilities for Disabled Guests
  • Family Rooms
  • Non-smoking Rooms
  • Vending Machine (Drinks)
  • WiFi available in all areas
  • Free WiFi

Policies


Hotel Pets Policy
Pets are allowed. Charges may be applicable.

Photo Policy
The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These #START_PHOTO#charges#END_PHOTO# may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.

Hotel Internet Policy
WiFi is available in all areas and is free of charge.

Children Policy
All children are welcome. Up to two children under 2 years stay free of charge when using existing beds.All further older children or adults are charged USD 15 per night when using existing beds.There is no capacity for extra beds in the room.

Hotel Summary Excluded Policy
7 % Tax, 6 % City tax

Hotel Extra Charges Policy
USD 9.10 tax per room is excluded from the rate.

Hotel Parking Policy
Free public parking is possible on site (reservation is not needed).

Pre Pay Policy
Your credit card will be used to guarantee the reservation. The hotel will charge you directly for room and tax. No deposit will be charged. The hotel reserves the right to authorize your credit card prior to check-in.If you dont check-in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the hotel reserves the right to cancel your reservation and may charge you a penalty.

Hotel Preauthorize Policy
The hotel reserves the right to pre-authorise credit cards prior to arrival.

Hotel Occupancy Policy
All rooms are booked for #START_OCCUPANCY#double occupancy#END_OCCUPANCY# (i.e. 2 adults) and accommodations for more than two adults are not guaranteed.

Guest Score and Reviews


7.1

By: Jessica
Good
2016-04-04

Traveller Type: family with young children
  : there were two rooms with beds and the price was good
  : the outside looked kind of scary

5.8

By: Dustin
Okay
2016-03-15

Traveller Type: review category group of friends
  : Staff are very unprofessional, method of contacting business is unprofessional (a cell phone) when I asked them to fix the TV they replied "I'm asleep" etc...very poor business ethics

5.0

By: Priyar
Fair
2016-03-12

Traveller Type: family with older children
  : The family 2 rooms combined had heater in only 1 room. Bathroom small.

5.8

By: Anonymous
Okay
2015-09-22

Traveller Type: review category group of friends

6.7

By: Kristen
Pleasant
2016-05-13

Traveller Type: solo traveller
  : Beds were totally comfortable
  : Soda machine didn't take coins

2.5

By: Sam
Poor
2016-05-05

Traveller Type: young couple
  : Nothing
  : Everything

7.1

By: William
Good
2016-04-19

Traveller Type: young couple
  : The bed was comfortable
  : The decor was probably worst I have ever seen in a motel. Who paints a room red and brown??? It was depressing. Didn't like the shower, no pressure at all. Couldn't even wash my hair, would have taken forever to get it wet!

3.3

By: Caleb
Poor
2016-04-11

Traveller Type: review category group of friends
  : The price was not too bad. Big room for big group. Short Uber ride to downtown and to Waffle House for late night munchies.
  : Okay where to begin... I got this Motel room for a Friday night of going out in downtown Asheville for a buddies birthday. There were 6 of us and I will say the room was big enough for all of us to pretty comfortably. We get into the room and look in the closet which had a lock on the outside and the door had been kicked in and halfway broken with scratch marks on the inside like someone had been locked inside of it and was trying to get out. The refrigerator had dorrito crumbs on top of it. The bathroom was disgusting and had blood in it. There was a door in the bathroom that led to God knows where. It is probably where the killer comes out. The staff was awful. The lady at the desk is rude and you can not halfway understand what she is saying. The office smelled like Curry and I am not talking about Steph Curry. If it wasn't for it being a drunken night on the town and not having many other available big rooms in the town we would have left. The whole time we were there we thought of the possibility of us not leaving like we were in the movie Hostel or something.

3.3

By: Maximilian
Poor
2016-04-12

Traveller Type: review category group of friends
  : Nothing/Nichts
  : I’m writing this comment in order to share my very bad experience with this motel.My friend and I were excited to visit Asheville for a weekend and we thought that spending a weekend in this motel rated 5.4 would be great.At the arrival, the woman at the reception who spoke a very bad english with a thick indian accent, wasn’t nice and she didn’t even accept our credit cards and we were forced to check an ATM around. She wanted us to pay cash.We spent the first night at the hotel, which was not too bad, but the second one was the worst hotel experience I've ever had.The second evening, we came back at 10 PM after a long trekking journey and against all odds, we found a guy sleeping inside our room. We immidealy went to see the receptionist and asked her why there is a guy sleeping in our room. She said that she forgot that we stay two nights and that her uncle died today and that we shouldn't blame her for her mistake. She said "No problem,no problem, I give you other room". But we didn't care about a new room because our stuff disapeared. She asked her cleaning service, a homeless (probably drug addicted) hillbilly living in a storeroom,where our staff was. He didn't had our staff. I started asking for a refund and some extra money. Then the indian husband of the receptionist came and started aggressing me verbally and wanted to kick me out. I explained the problem to him and then he went to his wife and started slapping her in the face. I intervened and aked him to stop immedialy when his woman said: "No problem, no problem, he is my husband."!Finaly, we were able to leave this horrible place with a refund.I’m still wondering if they stole it or threw it away, but I’m sure that we have lost more than $300 (Pants, shirts and perfume, electric shaver and toothbrush...

2.5

By: Andreas
Poor
2016-05-17

Traveller Type: review category group of friends
  : Zimmer unter aller sau dreckig